Resort Ops Host FT- Experience- Zone 1 Position Available In Polk, Florida

• What you’ll bring to the team
• ROLE Summary
• With a primary focus on guest obsession, theResort Operations Host- Experienceplays a crucial role in making this the best place to work in the world.

This position will be trained in a variety of skillstobest support guest service andzonaloperationsfocusing in the areas ofadmissions,retailand ushering duties. Responsibilitiesinclude assisting guests with purchases, managing ticket sales and entry processes, andassistingour guests at one of our many attractions around our resort. By integrating these roles, the Resort Ops Host- Experienceensures a seamless and enjoyable experience for all visitorsbyexhibitingour Merlin Values through positive customer engagement.

• Key responsibilities
• Zonal
• Operation
• :•+ Youwill work in a variety of zones across the resort, completing key functionsofdifferent areas to ensure smooth operations and excellent guest servicewhile promoting company values.

+ Ensureefficient guest flow and provideexceptionalservice at entrances, ticket scanning, and admission areas. + Completeretailtasksin a timely manner, includinghandling sales transactions and inventory,stock loss control,loss prevention, andprovidingupselling opportunities. + Assistwith shows, educational classes, and building experiences, including venue preparation and guest engagement. + Performs opening and closing routines as defined by the operating procedures. + Liaison leadership team to resolve any resort wide guest issues. + The employee will adapt to various roles and responsibilities, working collaboratively to enhance the guest experience across different zones of the resort.

• Health & Safety:

• + Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements. + Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintaina high levelof focus to ensure safe operation.
• Work Environment, Physical DEMANDS
• + Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.

+ Exposed to wet and/or humid conditions. + May be exposed to food allergens. + Intermittentand prolongedsitting,standing,and walking to move about the resort and interact with guests. + Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures. + Hearing sufficient to communicate with individuals in person and via device.

• Qualifications & Experience
• Experience and qualifications
• + Preferred experiencein aguest-facing role such as acommercial or theme park environment. + Excellent communication and collaboration skills. + Basic math and computing skills are preferred. + Must be willing to work flexible hours, including evenings,weekends,and holidaysto support park operations.
• Pay Range
• From USD $13.

50/Hr. Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9110/resort-ops-host-ft–experience–zone-1/job?mode=apply≈ply=yes∈_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

• Location (Country-State-City)
• _US-FL-Winter Haven_
• Job ID
• _2025-9110_
• Employment Type
• _Full-Time_
• Offer/Contract Type
• _At Will (US Only)_
• Location Name
• _

LEGOLAND

Florida_