Hotel Host Lead (Guest Service Agent) Position Available In Fulton, Georgia
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Job Description
HOTEL HOST LEAD
(GUEST
SERVICE AGENT
)
Hyatt Place
Hyatt Place Atlanta/Centennial Park
US – GA – Atlanta
GUEST SERVICES
Hourly/Entry Level Employee
Full-time
Hourly US Dollar (USD) pay basis
Req ID:
ATL007551
Summary
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple amodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt w the style’s relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
The Hotel Host Lead creates an experience for our hotel guests by offering them a larger than home experience with weing, helpful and exceptional service, while maintaining a clean,fortable and inviting environment. First contact for guest concerns – Each hotel to set specific options for service recovery
Training of all new Hotel Hosts
Conduct huddles to ensure clearmunication of the days events to all Hotel Hosts
Food & Beverage inventory and ordering
Oversee FIFO (first in/first out) process with Food & Beverage
Conduct property tours for new hires and clients as necessary to assist the Sales department
Oversee group reservations to ensure that they are pre-assigned and pre-keyed
Initiate boards for Housekeeping in the morning
Walk through of public areas and kitchen with follow up report/checklist to management
Responsible for overseeing proper meeting room set up/tear down for internal and external clients
Act as Manager on Duty in the absence of management
Inventory control of Hotel Host Stand supplies and kitchen supplies
City Ledger follow up notices
Expedia/hotels billing
Our successful Hotel Host Leads demonstrate attributes of a great Host by being aware and attentive to our guest’s needs; in addition they create conversations and a moment tby making a real connection with our guests. Qualifications
High School Diploma or GED
Six months experience as a Hotel Host at Hyatt Place Completion of all First Place Training Modules
Schedule flexibility – must be able to work any shift
Outstanding customer service skills
Ability to work well with other associates
A desire and the ability to grow into a management role is preferred
