Casino Host-2 Position Available In Calcasieu, Louisiana

Company DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job DescriptionThe Casino Host position carries the critical responsibility of managing and maintaining relationships with our high-value database customers through the implementation of exceptional service standards. The incumbent will be tasked with developing strategic client relationships, increasing visit frequency, and cultivating customer loyalty through methodical outreach, personalized engagement, and meticulously coordinated events both on and off premises. Strategically develop and maintain an assigned player database while strictly adhering to established protocols and guidelines for player developmentImplement and execute comprehensive initiatives to acquire and retain high-value players through systematic channels including direct mail campaigns and targeted eventsEstablish and cultivate professional relationships with distinguished guests, with particular emphasis on premium playersSystematically address and resolve guest inquiries, requests, and concerns with utmost professionalism and efficiencyAdminister complimentary services with strict adherence to established company policies and proceduresExecute player development activities and events, with dedicated focus on cultivating individual relationships to maximize customer retentionFunction as an exemplary professional representative at both on-property and off-site events to facilitate strategic customer acquisitionExecute additional duties as directed by management to support departmental objectives and organizational goals

QualificationsRequired Qualifications:

Bachelor’s Degree or equivalent professional experience in a related field requiredMinimum of three years of progressive customer service experience required; gaming industry experience preferredExceptional verbal and written communication skills with demonstrated leadership abilities and strong interpersonal relationship management capabilitiesMust demonstrate flexibility and availability to work various shifts, including evenings, weekends, and holidaysProficiency in Microsoft Office Suite and player tracking systems required; Salesforce experience preferredMust be eligible and able to obtain all necessary gaming certifications and licenses as required by state and local regulatory agencies

Note:

All candidates must successfully complete required background checks and maintain required licenses throughout employment.

Additional InformationBoyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.