Executive Casino Host Position Available In East Baton Rouge, Louisiana
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Job Description
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We’ve got you covered! Top industry pay
Tuition Reimbursement
401k with company match
Comprehensive health packages, including a free option for Full-time Team Members
Personal Time Off
EXECUTIVE CASINO HOST
The Executive Casino Host directly represents Casino Queen & Entertainment on the floor with players. The Executive Casino Host is responsible for establishing and maintaining relationships with patrons and promoting the game experience at Casino Queen & Entertainment. This position mentors and guides the Casino Host in the development of player relationships and retention. The Executive Casino Host is to be responsive to the needs of the patrons in a timely, friendly and efficient manner.
ESSENTIAL FUNCTIONS
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods
Build and maintain player loyalty through frequent communication and handling player requests as appropriate
Ensure player satisfaction by collaborating with Casino departments to meet player needs
Full empowerment of comp Authority Must make sound judgment and daily decisions regarding players accommodations, amenities, and service requests
Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players
Ensure the confidentiality and security of player information, player accounts, and Company proprietary information.
Coordinate and represent the Company at external functions and special events as directed
Act as guest service liaison, handle guest opportunities, and resolve situations as necessary
Strive to exceed guest expectations by delivering outstanding customer service
Directly supervise the Casino Hosts and coach them on service standards, performance, and departmental policies/procedures
Accept Credit Applications from patrons to be processed in the Cage & Credit Department
Must be able to perform mathematical calculations and apply to practical situations
Ensure all departmental documents are accurate, legible and complete
Manage guest database and build reports as needed
Mentor and guide the Guide Host(s) in the development of player relationships and retention
Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department
Learn and implement all rules, laws, regulations, and Internal Controls for the company
Must be able to apply knowledge gained from training, education and work experience
Must be friendly and courteous at all times Must be able to apply customer service standards as directed
Able to satisfactorily complete assignable work requested by the Shift Manager
Other duties as assigned
QUALIFICATIONS
High School Diploma/GED
Must be at least 21 years of age 1-3 years of Casino Customer service experience, required
1 year of direct Casino Host experience, required
Ability to work fast and meet deadlines
Computer skills in Word and Excel
Able to effectively communicate verbally and written in English
Must be able to obtain and maintain a Louisiana Gaming License
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
