Executive Casino Host Position Available In East Baton Rouge, Louisiana
Tallo's Job Summary: This job listing in East Baton Rouge - LA has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Executive Casino Host Queen Baton Rouge – 2.0
Baton Rouge, LA Job Details Full-time Estimated:
$33.6K – $38.7K a year 20 hours ago Benefits Tuition reimbursement 401(k) matching Qualifications Microsoft Excel Casino Customer service English Mid-level Host/hostess experience High school diploma or GED Computer skills 1 year Full Job Description Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We’ve got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages, including a free option for Full-time Team Members Flex Time Off
EXECUTIVE CASINO HOST
The Executive Casino Host directly represents Casino Queen & Entertainment on the floor with players. The Executive Casino Host is responsible for establishing and maintaining relationships with patrons and promoting the gaming experience at Casino Queen & Entertainment. This position mentors and guides the Casino Host in the development of player relationships and retention. The Executive Casino Host is to be responsive to the needs of the patrons in a timely, friendly and efficient manner.
ESSENTIAL FUNCTIONS
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions. Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods Build and maintain player loyalty through frequent communication and handling player requests as appropriate Ensure player satisfaction by collaborating with Casino departments to meet player needs Full empowerment of comp Authority Must make sound judgment and daily decisions regarding players accommodations, amenities, and service requests Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players Ensure the confidentiality and security of player information, player accounts, and Company proprietary information. Coordinate and represent the Company at external functions and special events as directed Act as guest service liaison, handle guest opportunities, and resolve situations as necessary Strive to exceed guest expectations by delivering outstanding customer service Directly supervise the Casino Hosts and coach them on service standards, performance, and departmental policies/procedures Accept Credit Applications from patrons to be processed in the Cage & Credit Department Must be able to perform mathematical calculations and apply to practical situations Ensure all departmental documents are accurate, legible and complete Manage guest database and build reports as needed Mentor and guide the Guide Host(s) in the development of player relationships and retention Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department Learn and implement all rules, laws, regulations, and Internal Controls for the company Must be able to apply knowledge gained from training, education and work experience Must be friendly and courteous at all times Must be able to apply customer service standards as directed Able to satisfactorily complete assignable work requested by the Shift Manager Other duties as assigned
QUALIFICATIONS
High School Diploma/GED Must be at least 21 years of age 1-3 years of Casino Customer service experience, required 1 year of direct Casino Host experience, required Ability to work fast and meet deadlines Computer skills in Word and Excel Able to effectively communicate verbally and written in English Must be able to obtain and maintain a Louisiana Gaming License The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
