11 Waters – Hostess/Host- AM PART TIME@ Marriott Downtown Syracuse Position Available In Onondaga, New York

11 Waters

• Hostess/Host

• AM PART TIME

  @ Marriott Downtown Syracuse Crescent Hotels & Resorts LLC

• 3.

7 Syracuse, NY Job Details Part-time $16 an hour 12 hours ago Qualifications English Complaint handling Restaurant experience Entry level Full Job Description

ESSENTIAL JOB FUNCTIONS

1. Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. 2. Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. 3. Maintain proper set-up of dining room. 4. Receive records and make any necessary arrangements for reservations and special functions in the restaurant. 5. Comply with attendance rules and be available to work on a regular basis. 6. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co

• workers with their job duties and be a team player.

Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. We are an equal opportunity employer Experience Required 1 year(s): Experience working in a restaurant setting preferred Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.