Host: Between the Trees Position Available In Greenville, South Carolina

Host:

Between the Trees
Location
US-SC-Greenville
ID
2025-9720
Category Food & Beverage Position Type Full-Time
An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection’s captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we aremitted to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers may enjoy a range of benefits, including:
Marriott Employee Discounts Worldwide
Competitive Wage & Discretionary Bonus Program
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program

JOB SUMMARY

The host/hostess position’s overall objective is to provide hospitable service to our guests to enhance the guest experience. The incumbent is responsible for answering the telephones professionally and friendly, greeting guests warmly and sincerely when they arrive at the restaurant, seating guests gracefully using the appropriate standards, and handling any special requests guests may have without hesitation. They are to provide the highest level of service in support of thepany’s mission, core values, standards, and goals.

CORE RESPONSIBILITIES

Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
Maintain the integrity of Company proprietary information and protect Company assets
Ensure proper ambiance to include lighting and music
Coordinate flow of the dining room to ensure prompt and courteous service to patrons
Escort guests to tables and provide menus
Maintain a thorough knowledge of menu items and answer questions
Clears and resets tables at conclusion of each course
Make reservations in the property management system
Contact guests/parties before arrival to confirm reservations
Complete opening and closing procedures as well as daily side-work
Proficiently utilizes the property management systems and follow cash handling procedures
Maintainplete knowledge in the use of all office equipment, property management systems, and access according to specifications
Maintain a neat andanized work area to include adhering to sanitation standards according to state law and health codes
Maintainplete knowledge andply withpany policies and procedures
Maintain neat, clean, and professional appearance according to standards
Follow allpany safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
Wee and acknowledge guests with disabilities and follow proper procedures to amodate needs.
Develop and maintain a positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of guest service etiquette and proper food and beverage serving techniques
Ability to perform all host-related tasks and proficiently use job-related software, property management systems, and office equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems
Ability to work quickly, prioritize, and maintain service at multiple tables at a time
Ability to read and interpret documents such as safety rules and procedural manuals
Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts,missions, upgrades, and percentages
Strong written, verbal, and interpersonal skills

MINIMUM QUALIFICATIONS

High school diploma, GED Degree or equivalent

• required
  1+ year of relevant work experience in similar scope and title
• required
  Experience within luxury brand/markets
• required
  Student or graduate of hotel management
• preferred

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

Must befortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours daily.
Push, pull, and lift up to 20 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.
The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics