Host/Hostess – Part Time Position Available In Hamilton, Tennessee

Host/Hostess – Part Time The Chattanoogan Hotel (Curio by Hilton)

Chattanooga, TN Job Details Part-time Estimated:

$26.4K – $30.9K a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer service English TIPS High school diploma or GED Phone etiquette Restaurant experience Communication skills Hotel experience Entry level Under 1 year Full Job Description Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team. Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as a Host/Hostess! The Host/Hostess is responsible for welcoming and sitting guests comfortably and delivering outstanding guest service. Responsibilities include following a daily schedule, seat guests and manages the seating chart, monitors restaurant activity to determine seating and dining flow.

BENEFITS

Competitive Salary! Benefits – Health, Dental, Vision, Life Insurance, and other supplemental options! 401k with employer MATCH! Paid PTO! Uniforms Provided for most positions! Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS

Greet all guest with eye contact and a warm welcome as they enter the dining area. Maintain a proactive guest service approach at all times. Escort guests to their assigned tables Provide menus and inform guests about daily specials Assist guests with seating arrangements and accommodate special requests Take reservations and manage the waitlist Answer phone calls and provide information to callers in a professional and courteous manner Handle guest complaints or concerns and escalate to management when necessary Maintain a clean and organized host/hostess station Adhere to all Brand Standards regarding Food and Beverage and Service Assist with restocking of supplies as needed Communicate effectively with Management and other Team Members Use Point of Sale (POS) system as required Perform other duties assigned by supervisor/ manager. Perform special daily projects assigned by supervisor/ manager

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Excellent customer service skills with a friendly and outgoing personality Strong communication and interpersonal skills to interact effectively with guests and team members Ability to multitask and handle high-pressure situations in a fast-paced environment Familiarity with phone etiquette and ability to handle phone inquiries professionally Must be able to understand, read, write and speak English above a basic level, to effectively communicate with Team Members and Guests. Must maintain a neat and professional appearance upholding Company appearance standards at all times. Must be able to apply commonsense understanding, in carrying out instructions Must be able to comply in standardized situations with only occasional or no variation. Must be available to work flexible shifts, including Holidays. Must be able to work without constant supervision. Must be able to work well as a part of a team. Must be engaging with all guest throughout meal periods; responding to guest and Team Members as required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee will be required to stand for long periods of time on hard surface; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is frequently required to walk, balance, talk, hear and smell. Must be able to work with cleaning chemicals, warm temperature and able to work with all food products. Must regularly be able to carry and balance up to 25 pounds without assistance. Must be capable of effectively using close vision, distance vision, color vision and sense of smell. Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS

High School Diploma or equivalent is required. Six months Customer Service, hotel or restaurant experience preferred, but not required. Must have excellent customer service skills Must obtain TIPS certification within 30 days (if not certified). Must have excellent interpersonal and communication skills with a strong customer/client focus. EEO Employer