Host/Hostess Position Available In Shelby, Tennessee

HOST/HOSTESS

MEMPHIS, TN Summary The Restaurant Host is to interact with all guests and ensure they have a great experience when dining at the Hotel. The Host will promptly welcome every guest to the restaurant and escort them to their table. The Host is to ensure that all guests’ needs and expectations are exceeded, and to efficiently and effectively resolve any issues to the guest’s satisfaction. S/he will be responsible for the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Greet guests and patrons personally as they enter the establishment
Answer telephones using appropriate etiquette
Accept to-go orders over the telephone
Receive and record dining reservations on the telephone
Ensure the proper setup of dining room
Ensure dining room seating is controlled and that there is server parity in number of tables
Ensure neatness and cleanliness of stations.
Present menus, make recommendations and take orders if necessary
Assist other food and beverage staff when necessary
Liaise between staff and customers to ensure great service
Ensure personal appearance is neat and professional
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Comply with quality assurance expectations and standards
Follow all company safety and security policies and procedures

PREREQUISITES

Prior food and beverage industry experience preferred
Prior guest relations training
Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
Strong written and verbal communication skills
Positive, upbeat attitude and personality
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Punctuality and reliable attendance
Interpersonal skills and the ability to work well with co-workers and the public

Physical Demands:

Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
Ability to lift, bend, stoop, push or pull. Requires carrying trays of food and bus trays of dishes up to 25 lbs.
Ability to push or pull a vacuum or wheeled cart weighing up to 25 lbs.

Secondary Responsibilities:

Bus tables and assist with processing dirty dishes if necessary
Clean all front of the house areas including windows, light fixtures and entrance as assigned
Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned

Position Information Company:

Charlestowne Hotels Position:

Host/Hostess Status:

Part Time Shift:

Third (Night) Req #: 10580680

Date Posted:

May 08, 2025

Location:

21 Cooper Street, Memphis, US, TN, 38104

Job Category:

Food & Beverage