Front Desk Agent Position Available In Escambia, Alabama

Front Desk Agent
Description
Job Overview
Hotel Front Desk Agents perform an array of tasks to make guests feel welcome but their primary responsibility is registering guests to their hotel room. Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
Projects a positive image and greets all guests
Performs hotel check-in and checkout transactions
Enrolls guests to player’s club, generates rewards cards upon demand
Disseminates information to guests regarding the property, hotel, promotions, etc.
Performs miscellaneous tasks such as cash handling, check authorizations, faxing, copying
Maintains cash drawer, drops cash as required, submits supporting documentation Assists with ensuring qualified players receive priority service from a Games and F&B perspective
Answers telephones, routing calls as necessary
Assists with Concierge duties as necessary
Actively resolves guest issues and disputes
Reports guestroom issues to Maintenance
Re-stocks Front Desk supplies
Keeps work area clean and orderly
Other duties & responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)
High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Must be able to type 20 words per minute minimum (typing test will be administered)

• required
  Good writing and verbal communication skills required (skills test will be administered)
• required
  Experience in customer service
• required
  Must be able to lift and carry up to 40 lbs
  Must successfully pass job interview, including a guest service audition
  Must be able to operate standard office equipment
• phones, computers, etc.
  Must be able to pass a panel interview and audition
  Must be able to successfully demonstrate AAA four diamond behaviors in the panel interview’s audition process
  Must be able to stand and/or walk for entire shift
  Must be able to work effectively in a fast paced, high volume environment
  Must be able to operate standard office equipment
• phones, computers, etc.

Willing and able to work odd or irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

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