Front Desk Agent Position Available In Jefferson, Alabama

Front Desk Agent Home2 By Hilton Colonnade Birmingham Birmingham, AL Job Details Full-time From $13 an hour 23 hours ago Benefits Employee discount Qualifications Bilingual Hospitality Customer service Driver’s License Organizational skills Guest services Phone etiquette Communication skills Hotel experience Entry level Full Job Description Job Summary We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries to enhance their experience at our hotel or resort. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently, ensuring all guest information is accurate. Handle reservations, modifications, and cancellations promptly using the hotel management system. Conduct night audits as required to ensure financial accuracy and compliance. Address guest inquiries and resolve issues in a timely manner, maintaining high standards of guest relations. Provide information about local attractions, services, and amenities to enhance the guest experience. Maintain cleanliness and organization of the front desk area. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold phone etiquette standards when answering calls and responding to inquiries. Requirements Previous experience in customer service or hospitality is preferred. Familiarity with hotel management systems is a plus. Strong communication skills with an emphasis on phone etiquette. Bilingual abilities are highly desirable to accommodate diverse guests. Ability to work flexible hours, including nights and weekends as needed. Excellent problem-solving skills with a focus on guest satisfaction. Knowledge of local attractions and services is beneficial for providing recommendations. A passion for hospitality and commitment to creating memorable experiences for guests. Join us in delivering outstanding service in a dynamic environment where every day brings new opportunities to connect with guests!

Job Type:

Full-time Pay:

From $13.00 per hour

Benefits:

Employee discount

Schedule:

8 hour shift

Work Location:

In person