Front Desk Associate Position Available In Jefferson, Alabama

Front Desk Associate 3.3 3.3 out of 5 stars 811 Old Grants Mill Road, Irondale, AL 35210 Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival with a warm and welcoming demeanor. Manage the check-in and check-out processes efficiently, ensuring accuracy in guest accounts. Handle reservations, cancellations, and modifications through various phone systems and online platforms. Provide information about hotel services, local attractions, and amenities to enhance guest experience. Address guest inquiries and resolve any issues or complaints promptly and professionally. Perform night audit duties as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Maintain cleanliness and organization of the front desk area for an inviting atmosphere. Skills Strong customer service skills with a focus on hospitality management. Experience in front desk operations within a hotel or resort setting is preferred. Proficiency in phone systems and reservation software is advantageous. Bilingual abilities are a plus, enhancing communication with diverse guests. Excellent organizational skills with attention to detail for managing guest accounts accurately. Ability to work flexible hours, including nights and weekends as needed. Join our team as a Front Desk Agent where your commitment to excellent service will create memorable experiences for our guests!

Job Type:

Part-time Expected hours: No less than 16 per week

Benefits:

Employee discount Flexible schedule

Schedule:

4 hour shift Day shift Morning shift People with a criminal record are encouraged to apply

Work Location:

In person