Front Desk Agent Position Available In Madison, Alabama
Tallo's Job Summary: As a Front Desk Agent at The Westin Huntsville in Huntsville, AL, you will greet and register guests, check them out, and ensure outstanding guest service. Responsibilities include managing check-ins, check-outs, handling payments, promoting hotel services, and addressing guest inquiries and complaints efficiently. This entry-level position requires hotel experience. The employer is an Equal Opportunity Employer.
Job Description
Front Desk Agent The Westin Huntsville – 4.0 Huntsville, AL Job Details 18 hours ago Qualifications Hotel experience Entry level Full Job Description Description As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
