Front Desk Agent – Part- Time Weekdays/Weekends Position Available In Madison, Alabama

Front Desk Agent•Part•Time Weekdays/Weekends

EXTENDED STAY AMERICA

•Madison,AL Madison, AL Job Details Part-time | Full-time $13.00•$13.50 an hour 11 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Flexible schedule Qualifications Hospitality Guest relations Multilingual Customer service Organizational skills Front desk Guest services Phone etiquette Cash handling Communication skills Hotel experience Entry level Hospitality management Full Job Description Job Summary We are seeking a enthusiastic, energetic, dedicated and personable Front Desk Agent to join our team at Extended Stay America. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring accuracy in guest information. Handle reservations and inquiries via phone systems, email, and in-person interactions. Provide information about hotel amenities, services, and local attractions to enhance the guest experience. Address guest concerns and complaints promptly, ensuring satisfaction throughout their stay. Maintain front desk operations, including managing cash transactions and maintaining accurate records. Collaborate with housekeeping and maintenance teams to ensure all guest needs are met. Uphold hotel policies and procedures while promoting a positive environment for both guests and staff. Skills Strong background in guest services within the hotel or hospitality industry. Proficiency in phone systems with excellent phone etiquette for effective communication. Exceptional customer service skills with a focus on guest relations and satisfaction. Experience at the front desk or in hospitality management is highly desirable. Multilingual abilities are a plus, enhancing communication with diverse guests. Strong organizational skills with attention to detail to manage multiple tasks efficiently. Ability to work well under pressure in a fast-paced environment while maintaining professionalism. Join our team as a Front Desk Agent where you can make a difference in our guests’ experiences every day!

Job Types:

Full-time, Part-time Pay:

$13.00•$13.50 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

Day shift Evening shift Rotating weekends

Work Location:

In person