Guest Service Agent AM/PM Position Available In Madison, Alabama
Tallo's Job Summary: Join our team at Hilton as a Guest Service Agent AM/PM, providing exceptional customer service to guests, managing check-in/check-out processes, handling reservations, and addressing guest inquiries. Ideal candidates have hospitality experience, strong communication skills, and flexibility to work nights and weekends. This role offers a starting pay of $14.50 per hour with benefits included.
Job Description
Guest Service Agent AM/PM (part of Hilton) 3.6 3.6 out of 5 stars 539 Town Madison Blv, Madison, AL 35758 Job Summary We are seeking a dedicated and friendly Guest Service Agent to join our team. This role is crucial in providing exceptional customer service to our guests, ensuring their stay is enjoyable and memorable. The ideal candidate will have a strong background in hospitality and possess excellent communication skills, allowing them to effectively handle guest inquiries and resolve any issues that may arise. Responsibilities Greet guests upon arrival with a warm and welcoming demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in guest records. Handle reservations and provide information about hotel services and amenities. Respond promptly to guest inquiries via phone systems, maintaining high standards of phone etiquette. Assist with night audit duties as required, ensuring all financial transactions are accurately processed. Address guest concerns or complaints with professionalism and a focus on resolution. Maintain knowledge of local attractions, events, and services to provide recommendations to guests. Collaborate with other hotel departments to ensure seamless guest experiences. Uphold the hotel’s standards of cleanliness and hospitality at all times. Qualifications Previous experience in hospitality or hotel management is preferred. Strong customer service skills with a focus on guest relations. Familiarity with phone systems and proficient phone etiquette. Ability to work flexible hours, including nights and weekends as needed. Excellent communication skills, both verbal and written. Detail-oriented with strong organizational abilities. A positive attitude and ability to work well in a team environment. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types:
Full-time, Part-time Pay:
From $14.50 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Day shift Evening shift Holidays Morning shift Night shift Overnight shift
Work Location:
In person
