Guest Services Representative Position Available In Madison, Alabama

Guest Services Representative 3.2 3.2 out of 5 stars Huntsville, AL 35802 Job Overview We are seeking a dedicated and friendly Guest Service Agent to join our opening team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. You will handle various guest inquiries, manage reservations, and assist with check-in and check-out processes. The ideal candidate will possess strong communication skills and a passion for hospitality. Duties Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures. Manage reservations, including modifications and cancellations, using hotel management software. Respond promptly to guest inquiries via phone, email, or in-person while maintaining excellent phone etiquette. Address guest concerns or complaints in a professional manner, ensuring satisfaction throughout their stay. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy. Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date. Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience. Maintain a clean and organized front desk area while adhering to all hotel policies and procedures. Qualifications Previous experience in guest services or customer service within the hotel industry is preferred. Knowledge of hospitality management principles is advantageous. Familiarity with hotel management software and phone systems is a plus. Ability to work flexible hours, including nights and weekends as needed. A positive attitude with a commitment to providing outstanding service in a fast-paced environment. Opera POS experience a plus Join our team as a Guest Service Agent where you can make a difference in our guests’ experiences every day!

Job Types:

Full-time, Part-time Pay:

$13.00 – $14.00 per hour Expected hours: 24 – 40 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Evening shift Morning shift Overnight shift Weekends as needed Application Question(s): Illustrate an experience on how you turned around an upset guest A very important person (VIP) is about to arrive to your hotel, what would you do to prepare for the arrival? Illustrate your best guest experience, and how this experience made you feel? Define TEAMWORK and illustrate an experience you displayed

TEAMWORK

Experience:

Hotel Front Desk:

1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred) Ability to

Commute:

Huntsville, AL 35802 (Required) Ability to

Relocate:

Huntsville, AL 35802: Relocate before starting work (Required)

Work Location:

In person