Hotel Front Desk Agent Position Available In Madison, Alabama

Hotel Front Desk Agent Courtyard Huntsville – University Drive
4804 University Drive NW
Huntsville, AL 35816
149 Room Hotel
Managed By Helix Hospitality
PTO, Benefits, hotel discounts
Be apart of something big!

Compensation:

Starting at $16.00 per hour, Full-Time
7a-3p, 3p-11p
Front Desk Agent – Courtyard Huntsville University Drive
Courtyard Huntsville University Drive is looking for our next Front Desk Agent! We are currently undergoing a complete hotel renovation, set to be completed by mid-May this year. This is an exciting opportunity to join our team during a time of growth and transformation.
Do you have hospitality experience? Are you passionate about guest service? Are you looking for career growth opportunities?
If so, apply today! We offer all of these and more.
Job Overview
The Front Desk Agent is responsible for ensuring 100% guest satisfaction from check-in to check-out. This role requires a customer service-oriented individual who can assist guests professionally and efficiently, handle reservations, process payments, and maintain a welcoming and organized front desk environment.
Key Responsibilities
Check guests in and out of the hotel efficiently and courteously.
Provide information about hotel facilities and services, and assist guests with special requests.
Answer phone calls, handle inquiries, and make reservations as needed.
Process guest payments including credit card transactions and cash handling.
Balance the cash bank and complete shift-end reports.
Resolve guest complaints and issues professionally and courteously.
Maintain guest accounts, including gift certificates, master accounts, and vouchers.
Keep the front desk, back office, lobby, and other common areas clean and organized.
Communicate effectively with hotel staff and management.
Complete shift checklists to ensure all front desk tasks are completed.
Coordinate guest relocations when necessary.
Drive the hotel shuttle van as needed.
Maintain a professional appearance and provide excellent customer service at all times.
Perform additional duties as required by management.
Job Requirements
Strong customer service skills with a passion for hospitality.
Valid driver’s license (required) for operating the hotel shuttle.
Ability to work flexible hours, including weekends and holidays.
Willingness to drive the shuttle van as needed.
Ability to resolve guest issues in a professional and courteous manner.
Ability to follow and enforce company policies and procedures.
Compensation & Benefits

Salary:

Starts at $16 per hour, based on experience
Paid Time Off (PTO)
Comprehensive benefits package
Employee discounts at Marriott properties
Flexible scheduling options
Work Schedule
8-hour shifts
Day shifts (7 AM – 3 PM) & Evening shifts (3 PM – 11 PM)
Weekend and holiday availability required
Why Join Us?
At Courtyard Huntsville, we are committed to providing a dynamic and supportive work environment where you can grow your hospitality career. With our exciting renovations underway, this is a great opportunity to be part of a revitalized guest experience.
If you’re ready to bring your customer service skills to a professional hospitality environment, apply today!
Posted May 6, 2025
3 Courtyard Huntsville – University Drive
Get more out of your stay at Courtyard Huntsville University Drive. Our hotel in Huntsville has the southern hospitality and modern amenities you need to maintain your momentum on the road, from modern accommodations to on-site parking. Rest well in our stylish hotel rooms and suites with plush Marriott bedding, ergonomic workspaces, and free WiFi. Fuel up in the mornings with balanced entrees and Starbucks coffee on-site at the Bistro or try restaurants nearby in Huntsville like Rosie’s Cantina, Nothing But Noodles and Dreamland BBQ. Make a splash in our outdoor pool and stay fit in our 24-hour fitness center. During your stay, enjoy easy access to top attractions like Oakwood University, U.S. Space and Rocket Center, and Huntsville Botanical Garden. The University of Alabama in Huntsville is less than five minutes away. Our free parking and area shuttle service makes our flexible venues a great choice for your next meeting or event. No matter what brings you to Huntsville, enjoy your stay at our hotel.