Night Auditor/Front Desk Clerk Position Available In Mobile, Alabama

Night Auditor/Front Desk Clerk Holiday Inn Express Saraland Saraland, AL Job Details Part-time | Full-time From $12 an hour 14 hours ago Benefits Health insurance Dental insurance Paid time off Employee discount Qualifications Hospitality Guest relations Multilingual Customer service Night audit Driver’s License Organizational skills Phone etiquette Communication skills Hotel experience Entry level Full Job Description Please call DJ to do a telephone interview first. Must have a current state ID, SS card and a form of direct deposit. We do pay weekly and background checks apply. Must be able to work night audit shift from 11pm to 7am and evening shift from 3pm to 11pm. We are looking applicants with hotel experience. 575-621-1175 call or text Job Summary We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will handle guest inquiries, manage reservations, and assist with various administrative tasks to enhance the overall guest experience. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Maintain accurate records of guest information and reservations using hotel management software. Address and resolve guest complaints or concerns in a timely manner. Perform night audit duties as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold high standards of phone etiquette when responding to calls and inquiries. Assist in promoting hotel services and upselling rooms or packages when appropriate. Requirements Previous experience in a hotel or hospitality environment is preferred. Strong customer service skills with a focus on guest relations. Excellent communication skills, both verbal and written; multilingual abilities are a plus. Familiarity with hotel management software is an advantage. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail. A positive attitude and ability to work well in a team-oriented environment. Knowledge of night audit procedures is beneficial but not mandatory. Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Types:

Full-time, Part-time Pay:

From $12.00 per hour Expected hours: 30 – 40 per week

Benefits:

Dental insurance Employee discount Health insurance Paid time off

Schedule:

Evenings as needed Evening shift Every weekend Monday to Friday Night shift

Work Location:

In person