Hotel Front Desk & Night Audit Agent Position Available In Pike, Alabama
Tallo's Job Summary: The Baymont by Wyndham Troy, AL is seeking a Hotel Front Desk & Night Audit Agent to handle guest check-ins, reservations, and inquiries. Responsibilities include managing bookings, addressing complaints, and ensuring guest satisfaction. The position pays from $9.00 per hour for full-time or part-time work on various shifts as needed. Experience in hospitality and excellent communication skills are required.
Job Description
Hotel Front Desk & Night Audit Agent Baymont by Wyndham Troy
AL 1013 U S
Hwy 231 South, Troy, AL 36081 Hotel Front Desk & Night Audit Agent About us Baymont by Wyndham is located at 1013 Hwy 231 South Troy, AL 36081 We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for Wyndham Members and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like SynXis Property Hub, Choice Advantage, Hotel Keys, Matrix ………… Understanding of how travel planning websites operate, like all OTAs (Booking, Expedia, Priceline, Agoda, TripAdvisor …………. Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus
Work Remotely No Job Types:
Full-time, Part-time Pay:
From $9.00 per hour
Schedule:
8 hour shift Day shift Evening shift Holidays Morning shift Night shift Overnight shift Weekends as needed
Work Location:
In person
