Front Desk Agent – Night Auditor Position Available In Shelby, Alabama

Front Desk Agent – Night Auditor Best Western Plus Oak Mountain Inn Pelham, AL Job Details Part-time $13 – $16 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Bilingual Hospitality Resort Guest relations Multilingual Customer service Night audit English Driver’s License Front desk Multi-line phone systems Guest services Phone etiquette Communication skills Hotel experience Entry level Full Job Description Job Summary We are seeking a dedicated and personable Front Desk Clerk/Night Auditor to join our team at a limited-service hotel. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to manage multiple tasks efficiently while maintaining a welcoming atmosphere for our guests. Duties Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage check-in and check-out processes efficiently, handling reservations and guest inquiries. Maintain accurate records of guest accounts, including billing and payment processing. Respond promptly to guest requests and concerns, providing solutions to enhance their stay. Perform the hotel night audit ensuring all financial transactions are accurately recorded. Monitor phone systems to handle incoming calls, directing them to the appropriate departments or staff members. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues that arise during the night shift. Uphold high standards of cleanliness and organization at the front desk area. Set up breakfast buffet and maintain breakfast area, ensuring food and supplies are stocked for guests. Qualifications Previous experience in front desk operations or guest services within a resort or hotel setting is preferred. Strong customer service skills with a focus on guest relations and satisfaction. Proficiency in phone etiquette and handling multi-line phone systems effectively. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Familiarity with hotel management software is a plus. Excellent communication skills, both verbal and written, with an emphasis on professionalism. Ability to work independently during night shifts while managing time effectively. A positive attitude, strong work ethic, and commitment to providing outstanding service are essential for success in this role. Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while enjoying a dynamic work environment!

Job Type:

Part-time Pay:

$13.00 – $16.00 per hour Expected hours: 16 – 40 per week

Benefits:

Employee discount Paid time off

Schedule:

8 hour shift Every weekend Holidays Night shift On call Overnight shift Weekends only

Location:

Pelham, AL 35124 (Preferred) Shift availability: Overnight Shift (Required) Ability to

Commute:

Pelham, AL 35124 (Required) Ability to

Relocate:

Pelham, AL 35124: Relocate before starting work (Required)

Work Location:

In person