Front Desk hotel Agent Position Available In St. Clair, Alabama
Tallo's Job Summary: Join our team at Quality Inn in Pell City, AL as a Front Desk Agent. This full-time or part-time position pays from $10.50 per hour with benefits like employee discounts. Duties include welcoming guests, managing reservations, handling payments, and ensuring guest satisfaction. Ideal candidates have hospitality experience, excellent communication skills, and a passion for customer service.
Job Description
Front Desk hotel Agent Quality Inn 1410 Parkhill Parkway, Pell City, AL 35125 Located 1410 parkhill parkway Pell city Alabama 35125 Behind burger king Choice Hotel branded on going position
Job Title:
Front Desk Agent Job Summary:
We are seeking a customer-oriented Front Desk Agent to join our team. In this role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. The ideal candidate will have a strong background in hospitality, excellent phone etiquette, and a passion for delivering outstanding guest experiences.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Assist guests with inquiries and provide information about hotel services and amenities
- Manage reservations and ensure accurate room assignments
- Process payments and maintain guest accounts
- Address guest complaints and escalate issues as needed
- Collaborate with other hotel staff to ensure guest satisfaction
- Perform night audit duties as required
- Laundry Duites and light cleaning
Qualifications:
- Previous experience in a hotel or resort setting preferred
- Strong customer service skills with a focus on guest relations
- Knowledge of hospitality management principles
- Excellent communication skills and phone etiquette
- Ability to multitask and work effectively in a fast-paced environment
- Familiarity with hotel management software is a plus Join our team as a Front Desk Agent and be part of a dynamic hospitality environment where your dedication to customer service will shine.
to embark on a rewarding career in the hotel industry.
Job Types:
Full-time, Part-time Pay:
From $10.50 per hour
Benefits:
Employee discount
Schedule:
8 hour shift Day shift Evenings as needed Evening shift Holidays Monday to Friday Morning shift Nights as needed Night shift Overnight shift Rotating weekends Weekends as needed Weekends only
Work Location:
In person
