Front Desk Agent Position Available In Talladega, Alabama

Front Desk Agent Pursell Farms 386 Talladega Springs Road, Sylacauga, AL 35151

POSITION PROFILE:

Responsible for greeting and registering guests and providing outstanding guest service during their stay. Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Strive to model Pursell Farms’ core values of Glorifying God, respecting teammates, serving our guests with excellence and honoring our Owners.

ESSENTIAL JOB FUNCTION

• Handle guest registration, room assignments, provide quotes for room rates and up sell the guest, accommodate special requests whenever possible, and collect payments for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment. Record credit card information from guests.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services (golf, dining, spa, Orvis, etc.), in-house events, directions, local attractions, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Welcome customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.
• Complete daily checklists and other administrative tasks as directed.
• Assist Communications Center in answering internal and external phone calls and dispatching guest requests.
• Ensure strict adherence to defined service standards and essentials when completing all tasks.

Perform all other duties as assigned.

Job Type:

Full-time Pay:

From $13.00 per hour

Schedule:

Day shift Evening shift Holidays Morning shift

Work Location:

In person