FRONT DESK AGENT (PT) Position Available In Tuscaloosa, Alabama

FRONT DESK AGENT

(PT) Expotel Hospitality – 3.2 Tuscaloosa, AL Job Details Part-time $12 an hour 17 hours ago Qualifications Customer service High school diploma or GED Communication skills Hotel experience Entry level Hotel management Full Job Description About the

Role:

The Front Desk Agent plays a crucial role in ensuring a positive first impression for guests at Tuscaloosa Hospitality LLC. This position is responsible for managing the front desk operations, including check-ins and check-outs, while providing exceptional customer service. The agent will handle guest inquiries, resolve issues, and maintain a welcoming atmosphere that reflects the values of our establishment. Additionally, the Front Desk Agent will be responsible for managing reservations and coordinating with other departments to ensure a seamless guest experience. Ultimately, this role contributes significantly to guest satisfaction and the overall success of the hospitality services provided.

Minimum Qualifications:

High school diploma or equivalent. Previous experience in a customer service role, preferably in the hospitality industry. Strong communication and interpersonal skills.

Preferred Qualifications:

Experience with hotel management software. Knowledge of local attractions and services. Ability to speak multiple languages.

Responsibilities:

Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere. Manage the check-in and check-out processes efficiently, including handling payments and issuing room keys. Respond to guest inquiries and requests promptly, providing information about hotel services and local attractions. Maintain accurate records of guest information and reservations using the hotel management system. Collaborate with housekeeping and maintenance teams to address any guest concerns or room issues.

Skills:

The required skills for this position, such as strong communication and interpersonal abilities, are essential for interacting with guests and ensuring their needs are met. Customer service experience will be utilized daily to handle inquiries and resolve issues, creating a positive experience for all guests. Familiarity with hotel management software will aid in efficiently managing reservations and guest records. Preferred skills, like knowledge of local attractions, will enhance the guest experience by providing valuable recommendations. Overall, these skills contribute to a collaborative work environment, ensuring that all team members work together to deliver exceptional service.