Director of Guest Services Position Available In Benton, Arkansas

Director of Guest Services The Compton
200 E Central Avenue
Bentonville, AR 72717
142 Room Hotel
Managed By Practice Hospitality
Director of Guest Services—Craft the First Impression…and the Lasting One.
Full-Time
At The Compton we believe a great stay starts with a genuine welcome—and that the people who greet our guests set the tone for everything that follows.
As the Founding Director of Guest Services, you’ll build and lead the team responsible for creating that sense of ease, warmth, and belonging from the moment someone walks through our doors. From front desk to valet to pre-arrival communication, you’ll shape every touchpoint to reflect The Compton’s rooted, guest-first spirit—thoughtful, grounded, and full of Ozark charm.
In this role, you will:
Hire, train, and inspire a team that knows how to deliver service that’s polished, never scripted.
Develop systems and guest service standards that support a smooth, efficient operation and an exceptional guest experience.
Create a culture of ownership and pride where team members feel empowered to solve problems and surprise and delight.
Collaborate with other departments to ensure every arrival, stay, and departure feels effortless.
Lead by example—on the floor, in the moment, and always with care.
This is a role for someone who believes hospitality is a craft—and who knows that what guests remember most isn’t just how a place looked, but how it made them feel. If you’re ready to help bring Bentonville’s newest hotel to life, we’d love to meet you.
Education and/or Experience
High school diploma or GED with minimum 2 years of progressive experience in guest services, front desk operations, or hospitality management
OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
Luxury or boutique hospitality experience strongly preferred
Proven track record of leading high-performing guest services teams
Specific Job Knowledge, Skills and Abilities
Exceptional interpersonal and communication skills with ability to influence, inspire, and lead diverse teams
Advanced conflict resolution and problem-solving capabilities with experience handling complex guest situations
Strong financial acumen including budget management, payroll administration, and performance analysis
Comprehensive knowledge of hospitality operations, property management systems, and guest service technology
Expert understanding of guest service standards, hospitality best practices, and luxury service delivery
Proven ability to develop and implement service training programs and performance improvement initiatives
Physical Demands
Ability to stand and walk extensively throughout the property for extended periods
Capability to work flexible schedules including evenings, weekends, and holidays as business demands require
Comfort maintaining high energy and professional demeanor during peak service periods and high-stress situations
Ability to respond quickly to emergency situations and provide calm, decisive leadership
Stamina to manage multiple priorities simultaneously while maintaining attention to detail and service quality

Job Type:

Full-Time Exempt

Supplemental Pay:

Bonus Incentive Plan, performance based

Benefits:

401(k)
401(k) matching
Cell phone reimbursement
Dental insurance
Disability insurance
Employee assistance program
Employee discount on hotel stays
Flexible spending account
Health insurance
Life insurance
Paid time off available 90 days after start date
Vision insurance
Hospital Indemnity insurance
Eligible to participate in the Employee Referral Bonus Program
About The Company
Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.
We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.
Posted June 13, 2025
5 The Compton
The Compton, a world away but right at home. Opening in fall 2025 on Bentonville’s historic downtown square, The Compton will offer a refined escape that celebrates the authentic character of the Ozarks. More than just a hotel, The Compton is an open invitation to immerse yourself in one of America’s most dynamic small cities.
Inspired by Dr. Neil Compton, the pioneering conservationist who helped preserve the Buffalo National River, this independent hotel embodies his legacy of stewardship and connection to the land. Our location puts you steps from world-class dining, art, and more than 70 miles of celebrated cycling trails.
Every detail at The Compton has been thoughtfully crafted to connect you with the region’s heritage and future. From our locally-inspired cuisine to curated adventures through the hollows and glades of the Ozarks, we offer experiences that can’t be found anywhere else in Northwest Arkansas. Whether you’re here for Crystal Bridges’ latest exhibition, to explore the trail network, or to get down to business, you’ll find yourself at the heart of Bentonville’s vibrant community.
We can’t wait to show you the Ozarks through a local lens. Your adventure begins here.
Training we provide
Every journey begins with a first step. Maybe yours is focused on growing your career in hospitality – climbing the ladder to management, executive team, corporate or beyond. Maybe you want a stable, fulfilling role where you can thrive or, just maybe, you need a gig for now while you complete your education or audition for your big break. No matter where your path takes you, Practice Hospitality respects your journey and has customized our employee experience to support your goals and ambitions.
About the management team
At Practice Hospitality, we’re driven by a singular purpose: to create experiences travelers seek out and return to, time and time again. To us, that starts by being human – building an environment that balances emotional intelligence, tradition, ritual, and creativity. Because when that happens, hospitality comes alive – and results follow.