Front Desk Representative Position Available In Carroll, Arkansas

Front Desk Representative 1886 Crescent Hotel & Spa 75 Prospect Avenue, Eureka Springs, AR 72632

Front Desk Department:

Reservations and Rooms Location:

Crescent Hotel Supervisor:

Front Desk Manager FLSA Salary Classification:

Full-time, Non-Exempt Revision Date:

June, 2025

Availability:

Various Shifts Available Position Overview:

As a Front Desk Clerk at Crescent Hotel, you will play a pivotal role in providing exceptional guest service while managing various tasks involving computer systems, information acquisition, customer interaction, problem-solving, and effective communication.

Key Responsibilities:

Working with

Computers:

Utilize computer systems and software to handle reservations, check-ins, and guest data entry efficiently. The program functions to ensure smooth operations at the front desk.

Getting Information:

Gather relevant information from multiple sources to assist guests with inquiries, provide local recommendations, and address concerns effectively. Performing for or Working Directly with the

Public:

Interact directly with guests, ensuring a welcoming and professional demeanor while addressing their needs during check-ins, check-outs, and throughout their stay.

Making Decisions and Solving Problems:

Analyze guest requests, assess room availability, and resolve issues promptly to provide optimal solutions and enhance guest satisfaction. Communicating with

Supervisors, Peers, or Subordinates:

Provide clear and concise information to supervisors and colleagues through various mediums, including telephone, email, and in-person communication, ensuring efficient operations and guest satisfaction.

Requirements:

Computer Proficiency:

Proficient in using computer systems, software applications, and hardware relevant to hotel operations. Prior experience with reservation software is a plus.

Customer Service Skills:

Strong interpersonal skills with a passion for providing exceptional customer service to guests from diverse backgrounds.

Problem-Solving Abilities:

Ability to analyze information swiftly, make informed decisions, and resolve issues efficiently to ensure guest comfort and satisfaction.

Communication Skills:

Excellent verbal and written communication skills to effectively interact with guests, team members, and management.

Additional Information:

Schedule:

Full-time or part-time positions available with flexibility for shift work, including weekends and holidays as per operational requirements.

Training:

Comprehensive training will be provided to familiarize you with hotel systems, procedures, and customer service standards. Join the Crescent Hotel team as a Front Desk Clerk and be a crucial part of providing an exceptional guest experience through efficient operations and outstanding service.

Job Type:

Full-time Pay:

From $14.00 per hour Expected hours: 30 – 40 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Ability to

Commute:

Eureka Springs, AR 72632 (Required) Ability to

Relocate:

Eureka Springs, AR 72632: Relocate before starting work (Required)

Work Location:

In person