Front Desk Agent Position Available In Capitol Planning Region, Connecticut

Front Desk Agent (part of Marriott International) 3.5 3.5 out of 5 stars 225 Slater Street, Manchester, CT 06042 Job Overview We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
• Operate phone systems to respond to calls promptly and direct them as necessary.
• Process payments and manage billing inquiries accurately.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist in managing reservations through hotel management software.
• Uphold hotel policies and procedures while ensuring compliance with safety standards. Skills
• Bilingual or multilingual abilities are highly desirable for effective guest communication.
• Proven experience in hospitality or customer service roles is preferred.
• Strong familiarity with phone systems and hotel management software is advantageous.
• Excellent interpersonal skills with a focus on guest relations and satisfaction.
• Ability to multitask while maintaining attention to detail in a busy environment.
• A proactive approach to problem-solving with the ability to remain calm under pressure.
• Knowledge of hospitality management principles is a plus.

Join our team as a Front Desk Agent where you can make a positive impact on our guests’ experiences while growing your career in the hospitality industry!

Job Type:

Full-time Pay:

$16.35

• $17.

50 per hour

Benefits:

401(k) Employee discount Paid time off

Schedule:

8 hour shift Evening shift Every weekend

Work Location:

In person