Hyatt Place Uncasville/Casino Area – Front Desk Agent Position Available In Southeastern Connecticut Planning Region, Connecticut
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Job Description
Hyatt Place Uncasville/Casino Area – Front Desk Agent 3.0 3.0 out of 5 stars Montville, CT Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION
Less than 2 miles from the Mohegan Sun Casino, this hotel features spacious guest rooms with sofa beds and flat-screen TVs. Free Wi-Fi access is provided in all rooms at Hyatt Place Mohegan Sun. A refrigerator and tea and coffee-making facilities are also offered in every guest room. Guests can swim in the indoor pool or enjoy a workout in the fitness center at Mohegan Sun Hyatt Place. A business center and launderette are also available on site. The Bakery Café, located on the property, offers sandwiches and salads daily. Norwich Golf Course is less than 4 minutes’ drive from this hotel. Dodd Stadium is 8 miles away.
