Front Desk Agent Position Available In Western Connecticut Planning Region, Connecticut

Front Desk Agent

DELAMAR WESTPORT LLC

Westport, CT Job Details Full-time Estimated:

$34K – $40K a year 1 day ago Qualifications Customer service High school diploma or GED Front desk 1 year Communication skills Entry level Full Job Description The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you will not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home in any location. Your day to day job descriptions include: Be the warm welcome that kicks off a memorable guest experience Acknowledge rewards club members and returning guests Take and manage guest bookings, upselling opportunities and telling them about ways to enjoy their stay Handle cash and credit transactions Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge We need from you great communication skills. You are the first people our guest see and will come to you with concerns as well compliments. A true attitude, being caring and wanting to make a positive difference are keys to great communication. Flexibility in schedule. You will be required to work night, weekend and holiday shifts. Experience. Ideally you’ll have spent at least one year in a front desk or customer service position