Guest Service Agent Position Available In Alachua, Florida

$13.00
Per Hour
DOE (Depends on Experience)
Position range in Gainesville, FL Metropolitan Statistical Area $13.83 – $16.08 Per hour Guest Service Agent
JNC Hospitality LLC

Occupation:

Hotel, Motel, and Resort Desk Clerks

Location:

Alachua, FL – 32615
Positions available: 1
Job #: 12473728

Source:

Employ Florida

Posted:

2/28/2025

Updated:

2/28/2025

Expires:

6/30/2025

Web Site:

Employ Florida
Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Night/Graveyard Shift Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Second Chance Opportunity Older Worker Friendly Veteran Friendly Disability Friendly Work Onsite
Full Time Education
High School Diploma or Equivalent Age
18 and up Schedule
Full Time Job Type
Regular Duration
Permanent Employment Shift
Night/Graveyard Shift Public Transit
Available
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Guest Service Agent Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.

PRIMARY DUTIES AND ACCOUNTABILITIES

Room Assignments, Changes, and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. Guest Service
Offer guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security. Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule. JNC Hospitality LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, JNC Hospitality LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. JNC Hospitality LLC employs only U.S. citizens and aliens who are authorized to work in the U.S. in compliance with the Immigration and Nationality Act, 8 U.S.C. 1324B. which requires that all employees present original documentation that establish identity and employment authorization within 3 business days of the date employment begins (also referred to as the hire date).
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