Front Desk Agent Position Available In Brevard, Florida

Front Desk Agent Home2 Suites by Hilton Melbourne/Viera 2404 Metfield Drive, Melbourne, FL 32940 Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to manage multiple tasks efficiently while maintaining a positive attitude. Duties Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage the check-in and check-out process efficiently, including handling reservations and payments. Respond to guest inquiries and provide information about hotel services, local attractions, and amenities. Handle phone calls with professionalism, utilizing effective phone etiquette to assist guests with their needs. Perform night audit duties as required, ensuring accurate financial reporting and record-keeping. Assist in resolving guest complaints or issues promptly and effectively to ensure guest satisfaction. Maintain a clean and organized front desk area, adhering to hotel standards of cleanliness and professionalism. Collaborate with other hotel departments to ensure seamless guest services and experiences. Requirements Previous experience in hospitality management or front desk operations is preferred. Strong customer service skills with the ability to interact positively with guests from diverse backgrounds. Proficiency in phone systems and handling multi-line calls effectively. Multilingual abilities are highly desirable for assisting a diverse clientele. Knowledge of night audit procedures is a plus but not mandatory; training will be provided. Excellent communication skills, both verbal and written, with attention to detail. Ability to work flexible hours, including nights, weekends, and holidays as needed in the hospitality industry. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality field!

Job Type:

Part-time Pay:

From $15.00 per hour Expected hours: 16 – 32 per week

Benefits:

Employee discount Flexible schedule

Schedule:

8 hour shift Evening shift Monday to Friday Morning shift Night shift Overnight shift Weekends as needed

Work Location:

In person