Guest Services Rep Part Time-104020 Position Available In Brevard, Florida

Job Description:

POSITION PURPOSE AND SUMMARY

The Guest Services Representative (“GSR”) position must demonstrateand promote a strong commitment to providing the best possibleexperience for our guests. This position is responsible forassisting guests, answering phones, checking guests in and out, andcollecting payment in accordance with company guidelines andprocedures. The GSR also is responsible for completing allnecessary front office daily paperwork and ensuring that companysafety and security procedures, guidelines and standards arefollowed for all associates and guests. Watch A Day in the Life video for Guest Services Representative

MAJOR / KEY JOB DUTIES

Demonstrates and promotes a 100% commitment to providing thebest possible experience for our guests. Assists and responds to guest requests with diligentfollow-through. Job functions include empowerment to resolve guest issuesthrough the Make it Right process. The GSR must embrace ESA’sservice culture and treat all guests and associates with the utmostof respect and kindness. Must be able to process reservations, registration, payment,and departures in accordance with company guidelines andprocedures. Handle collection efforts of all in-house balances. The GSR isresponsible for maintaining all cash, credit card and city ledgeraccounts at the property. Setup, maintain, and takedown of breakfast display in timelymanner. Maintaining an organized and clean work area behind the frontdesk, in the lobby, and in guest common areas in compliance withcompany standards. Selling the value of ESA to all inquiries (via telephone and inperson) and striving to convert them into reservations and occupiedrooms in compliance with company standards. Collecting relevant guest information in accordance withguidelines, probing for potential sales leads, and identifyingsales opportunities. Periodic tours of the property to ensure the property ismeeting brand standards. Assists and provides reasonable accommodation in response toguest requests whenever possible and practical Compliance with all company policies and procedures, includingbut not limited to adhering to key control policy, the promptreporting of all safety and security issues directly to the manageror to the appropriate authorities.

OTHER DUTIES

Responsible for maintaining overall hotel cleanliness,including assisting with cleaning and upkeep of various areas ofthe hotel, including but not limited to the front desk, associatebreakroom, guest laundry, fitness room, vending areas, stairwellsand common areas. Engage in cross training in housekeeping and laundry areas toprovide assistance as needed. Other tasks as assigned by the management team. .

BENEFITS

Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to majorcompanies Compensation Pay Ranges Pay range information for the position you are applying for isbelow.

Disclaimer:

Compensation may vary based on role, level, experience,length of time in a position, and location. Candidates are not guaranteed to be at the high or lowend of the compensation ranges presented. The Company complies with applicable federal, state, andlocal minimum wage requirements.

For Colorado, Washington, California, Applicants Only:

Guest Services Rep Part Time•$13.50•$22.73 Hourly For New York City (Whitestone)

Applicants Only:

Guest Services Rep Part Time•$32.88 Hourly

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Understand and communicate in English proficiently to interactwith guests, associates and outside vendors. Proficient operation of the property management systemtechnology. Requires the ability to work through all shift reportsand perform the audit function when necessary and assigned. Understand and comply with documents such as safety rules,operating and maintenance instructions, and procedure manuals. Complete routine reports and correspondence. Add, subtract, multiply, and divide in all units of measure,using whole numbers, common fractions, and decimals Apply good judgment at all times. Manage problems, address and solve guest-related issues.

MINIMUM QUALIFICATIONS

High School Diploma or General Education Degree (GED); or oneto three months related experience and/or training; or equivalentcombination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is thepolicy of ESA Management, LLC to treat applicants and associates inall aspects of the employment relationship without regard to race,color, religion, creed, sex, pregnancy, age (as defined underapplicable law), national origin or ancestry, disability status,veteran status, genetic information or any other characteristicprotected by federal, state or local laws.