Front Desk Agent Position Available In Broward, Florida
Tallo's Job Summary: The Wyndham Garden in Dania Beach is hiring a Front Desk Agent to welcome guests, process check-ins/outs, handle payments, and address guest requests. Requirements include a high school diploma, 1 year of front desk experience, and fluent English. The job offers benefits such as health insurance, 401(k), and paid time off. Shifts may include nights, weekends, and holidays.
Job Description
Front Desk Agent Wyndham Garden Dania, FL Job Details Part-time |
Full-time Estimated:
$33.1K – $36.6K a year 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Referral program Qualifications Bilingual Hospitality Some college Writing skills Basic math English High school diploma or GED Front desk Guest services 1 year Communication skills Hotel experience Entry level Full Job Description The Wyndham Garden in Dania Beach is looking to hire a Front Desk Agent to join their team!
DUTIES AND RESPONSIBILITIES
Welcome guests in a friendly, prompt and professional manner. Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements:
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc.
Other:
Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. May be required to work nights, weekends, and/or holidays.
Job Types:
Full-time, Part-time Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance
Schedule:
Monday to Friday Weekends as needed
Work Location:
In person
