Front Desk Agent Position Available In Broward, Florida
Tallo's Job Summary: The Front Desk Agent position at Renaissance Fort Lauderdale in Fort Lauderdale, FL offers a full-time role with an estimated salary of $30.8K - $34.7K a year. Responsibilities include managing reservations, welcoming guests, and providing information about accommodations. Qualifications include customer service experience, organizational skills, and hotel experience. Benefits include medical benefits, paid time off, and a 401(k) after one year of employment.
Job Description
Front Desk Agent Renaissance Fort Lauderdale – 3.6
Fort Lauderdale, FL Job Details Full-time Estimated:
$30.8K – $34.7K a year 13 hours ago Benefits Paid holidays Health insurance 401(k) Paid time off Qualifications Customer service Organizational skills Front desk OPERA Communication skills Hotel experience Entry level Full Job Description Job Summary We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits Medical benefits after 60 days of employment PTO and Holiday Pay 401K after one year of employment Employee Appreciation Program Employee Lunches Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like OnQ or Opera, PMS. Customer service experience Excellent communication and organizational skills We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
