Guest Services Representative Position Available In Broward, Florida

Guest Services Representative Clarion Inn and Suites by Choice Hotels – 3.4 Fort Lauderdale, FL Job Details Part-time | Full-time $15.00 – $15.50 an hour 13 hours ago Benefits 401(k) Employee assistance program Vision insurance Qualifications Bilingual Hospitality Computer operation Guest relations Multilingual English Driver’s License Front desk Guest services Phone etiquette Communication skills Hotel experience Entry level Hospitality management Full Job Description Job Overview We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. This role requires strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries efficiently.

POSITION PURPOSE AND SUMMARY

The Guest Services Representative (“GSR”) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA’s service culture and treat all guests and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in timely manner. Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. Periodic tours of the property to ensure the property is meeting brand standards. Assists and provides reasonable accommodation in response to guest requests whenever possible and practical Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. Skills Strong phone etiquette to communicate effectively with guests over the phone. Background in hospitality management or hotel management is preferred. Experience in guest relations and guest services to enhance customer satisfaction. Proficiency in using phone systems and hotel management software. Bilingual or multilingual abilities are a plus to assist diverse clientele. Excellent interpersonal skills to build rapport with guests and team members. Ability to remain calm under pressure while addressing guest needs. Attention to detail in managing reservations and guest requests. .

BENEFITS

Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Join us in creating memorable experiences for our guests while working in a dynamic environment!

Job Types:

Full-time, Part-time Pay:

$15.00 – $15.50 per hour

Schedule:

8 hour shift Day shift Evening shift Holidays Ability to

Commute:

Fort Lauderdale, FL 33316 (Required) Ability to

Relocate:

Fort Lauderdale, FL 33316: Relocate before starting work (Required)

Work Location:

In person