Front Desk Agent Position Available In Columbia, Florida

Front Desk Agent Super 8 by Wyndham 3954 SW State Road 47, Lake City, FL 32024 The Super 8 by Wyndham Lake City is looking for an amazing candidate to join our team! Front desk agent needed, 7am-3pm M-F. We offer $10,000 term life insurance at no additional cost to all of our employees as long as they’re employed with us. We offer optional dental and vision insurance, along with a variety of optional supplemental insurances. Responsibilities Include, but are not limited to: The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures To perform this job successfully, an individual must be able to perform each essential duty satisfactorily Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions Resolve guest complaints, ensuring guest satisfaction Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day Maintain positive guest relations at all times Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation Obtain assigned bank and ensure accuracy of contracted monies Keep bank secure at all times Answer department telephone within 3 rings, using correct greeting and telephone etiquette Verify registration card information with the guest Communicate with other departments such as management, housekeeping, maintenance to ensure a smooth check-in and stay experience for each guest. Accept and record wake-up call requests Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Resolve discrepancies on the room status report with Housekeeping Match the bucket check to in-house guest ledger report; report discrepancies to Manager Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charge

Job Type:

Full-time Pay:

$13.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Weekends as needed

Work Location:

In person