Front Desk Agent Position Available In Duval, Florida
Tallo's Job Summary: We are seeking a Hotel Front Desk Agent in Jacksonville, FL to manage reservations, check-ins, and guest inquiries. The role requires experience in hotel industry, customer service skills, and familiarity with reservation software. This full-time or part-time position offers $14.00 - $16.00 per hour with benefits like health insurance and flexible schedules.
Job Description
Front Desk Agent 3.3 3.3 out of 5 stars Jacksonville, FL 32218 We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Must be flexible for all shifts ranging from 7a-3p to 3p-11p. Must be able to work weekends overnights and
Holidays Job Types:
Full-time, Part-time Pay:
$14.00 – $16.00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance
Schedule:
8 hour shift Holidays Morning shift Night shift On call Overtime Ability to
Commute:
Jacksonville, FL 32218 (Preferred) Ability to
Relocate:
Jacksonville, FL 32218: Relocate before starting work (Preferred)
Work Location:
In person
