Guest Services Representative/Front Desk – Hotel / Hospitality Position Available In Duval, Florida
Tallo's Job Summary: WaterWalk Hospitality, LLC in Jacksonville, FL is hiring a Guest Services Representative/Front Desk Associate for a full-time position, offering an estimated salary of $31.1K - $35.2K a year. The role requires hospitality experience, customer service skills, and proficiency in Microsoft Office. Responsibilities include check-in/out, guest inquiries, and ensuring a positive guest experience. Benefits include health insurance, 401(k), and paid time off.
Job Description
Guest Services Representative/Front Desk – Hotel /
Hospitality WaterWalk Hospitality, LLC Jacksonville, FL Job Details Full-time Estimated:
$31.1K – $35.2K a year 13 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Hospitality Flexible scheduling Customer service Microsoft Office High school diploma or GED Front desk Guest services Communication skills Hotel experience Entry level Full Job Description
JOB DESCRIPTION
Company Overview:
WaterWalk Hospitality is a dynamic and rapidly growing hotel management company with a portfolio of hotels across various states, each offering unique guest experiences. WaterWalk Extended Stay by Wyndham brings an innovative approach to the extended stay hotel segment, offering both traditional extended stay suites as well as unfurnished suite options for longer stay lengths. We are seeking a friendly and service-oriented Front Desk Associate to join our team. This role is pivotal in delivering high-level guest service and ensuring each guest feels welcomed and valued from the moment they arrive.
Job Summary:
The Guest Service Representative is responsible for managing all front desk operations, including check-in, check-out, and guest inquiries. This role requires excellent communication skills, a warm and welcoming demeanor, and the ability to handle multiple tasks efficiently. The Guest Service Representative plays a key role in creating a positive first and last impression for our guests.
Key Responsibilities:
Guest Service Excellence:
Greet and welcome guests with a friendly and professional demeanor, ensuring they feel valued and appreciated. Provide prompt and courteous service, addressing guest inquiries and requests with efficiency and a positive attitude. Anticipate guest needs and offer personalized service to enhance their stay experience.
Check-In & Check-Out:
Manage the check-in and check-out process, ensuring accuracy in guest registration, room assignment, and payment processing. Verify guest information and provide an overview of hotel amenities, services, and policies
Reservation Management:
Assist guests with reservations, modifications, and cancellations, ensuring all details are accurately recorded in the system. Maintain knowledge of room availability, rates, and special offers to maximize occupancy and revenue.
Problem Resolution:
Address guest concerns or complaints promptly and effectively, finding solutions that ensure guest satisfaction. Escalate issues to the appropriate department or management when necessary to resolve problems.
Communication & Coordination:
Communicate effectively with other departments, including housekeeping, maintenance, and management, to ensure smooth operations. Coordinate with other departments to meet guest needs
Administrative Tasks:
Maintain accurate records of guest accounts, transactions, and special requests. Handle cash and credit card transactions securely and in compliance with hotel policies.
Hotel Knowledge:
Stay informed about hotel services, local attractions, and events to provide guests with recommendations and assistance. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Qualifications:
High school diploma or equivalent; additional education in hospitality or related fields is a plus. Previous experience in a front desk or customer service role, preferably in the hospitality industry. Strong communication and interpersonal skills. Ability to multitask and work efficiently under pressure. Proficient in using hotel management software and Microsoft Office Suite. Excellent problem-solving skills and a proactive approach to guest service. A friendly, professional, and welcoming demeanor.
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance
Schedule:
8 hour shift Day shift Evening shift Holidays Morning shift Weekends as needed
Work Location:
In person
