Homewood Suites Jacksonville Deerwood Park – Front Desk Agent Position Available In Duval, Florida
Tallo's Job Summary: Join Homewood Suites Jacksonville Deerwood Park as a Front Desk Agent, responsible for delivering exceptional customer service, handling reservations, and ensuring guest satisfaction. Ideal candidates possess strong communication skills, multitasking abilities, and basic financial knowledge. Full-time positions come with competitive benefits including medical, dental, vision coverage, and 401k retirement plan. Apply now for this pivotal role in Jacksonville, FL.
Job Description
Homewood Suites Jacksonville Deerwood Park – Front Desk Agent 3.0 3.0 out of 5 stars 8511 Touchton Road, Jacksonville, FL 32216 Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION
Encircled by pine trees in a quiet residential area, the hotel offers quick access to businesses, restaurants and St. John’s Town Center. Reach EverBank Field in 15 minutes for a Jaguars football game, and sink your toes in the sand at Jacksonville Beach within 20 minutes. JAX Airport is just 25 minutes away from our extended-stay hotel. We have a studio, one- or two-bedroom suite, all with a fully equipped kitchen and a separate living area with sofa sleeper. Start each day with a complimentary hot full breakfast, and join us for complimentary evening dinner and drinks Monday through Thursday. Our Jacksonville, FL hotel also has a full-service bar open 7 nights a week. Head to the lushly landscaped patio and get cozy by the firepit, or cook a meal on the barbecue grills. Our heated outdoor pool and fully equipped fitness center are great places to unwind after a long day. Stop by the 24-hour Suite Shop® convenience store for travel items, drinks and frozen meals. Our Deerwood Park Jacksonville hotel has 700 sq. ft. of stylish meeting space for 30-40 people.
We also have a 24-hour business center.
