Hotel Front Desk 2p-10p/10p-6a Position Available In Duval, Florida

Hotel Front Desk 2p-10p/10p-6a Best Western Mayport Inn & Suites Atlantic Beach, FL 32233 This posting is for the relief position covering two second shifts (2p-10p) and two audit shifts (10p-6a) with additional shifts as needed. As desk agent you represent the hotel to guests throughout all stages of their stay, working to ensure a superior experience. The property operates 24 hours a day, 365 days a year, so flexibility to work weekends and holidays is required.

Basic Job Duties:

Possess a working knowledge of reservations system (Visual Matrix Desktop PMS); make same day and future reservations. Provide confirmation and cancellation policy. Register arriving guests and assign rooms. Handle and properly record cash and credit card payments. Resolve guest complaints in a professional and courteous manner. Processes guest check-outs. Adhere to stringent customer privacy policy. Always maintain a high level of professionalism in appearance and demeanor.

Night Audit Basic Duties:

Verifies accounting records for accuracy and compiles financial records. Posts room charges and room taxes to guest accounts. Verifies all account postings and balances. Summarizes results of operations and prepares reports for management.

Qualifications:

Cash Handling Experience required. Strong customer service orientation and skills. Previous hotel experience preferred.

Job Types:

Full-time, Part-time Pay:

$22,000.00 – $30,000.00 per year

Work Location:

In person