Front Desk Agent Position Available In Escambia, Florida
Tallo's Job Summary: Join our team at Quality Inn in Pensacola, FL as a Front Desk Agent, where you will greet guests, manage check-in/check-out processes, handle inquiries, promote hotel amenities, and ensure guest satisfaction. This full-time or part-time position offers $13.00 - $14.00 per hour, with benefits including an employee discount. Ideal candidates have customer service experience and a passion for hospitality.
Job Description
Front Desk Agent Quality Inn 6919 Pensacola Boulevard, Pensacola, FL 32505 Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Answer phone calls promptly and handle inquiries regarding reservations, services, and local attractions. Provide excellent guest services by addressing any concerns or special requests. Maintain accurate records of guest information and reservations using hotel management software. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Process payments and manage billing inquiries accurately. Assist in promoting hotel amenities and services to enhance the guest experience. Uphold the highest standards of hospitality management throughout all interactions. Requirements Previous experience in customer service or front desk operations within the hospitality industry is preferred. Familiarity with phone systems and hotel management software is a plus. Multilingual abilities are highly regarded, enhancing communication with diverse guests. Strong organizational skills with attention to detail in managing reservations and guest requests. Excellent verbal and written communication skills to provide clear information to guests. Ability to work flexible hours, including weekends and holidays as needed. A passion for hospitality and commitment to delivering outstanding guest experiences. Join our team as a Front Desk Agent where your contributions will create memorable stays for our guests!
Job Types:
Full-time, Part-time Pay:
$13.00 – $14.00 per hour
Benefits:
Employee discount
Schedule:
8 hour shift Evening shift Every weekend Holidays Monday to Friday Nights as needed Night shift On call Overtime People with a criminal record are encouraged to apply Ability to
Commute:
Pensacola, FL 32505 (Required) Ability to
Relocate:
Pensacola, FL 32505: Relocate before starting work (Required)
Work Location:
In person
