Front Desk Associate Position Available In Gadsden, Florida

Front Desk Associate Baymont Inn and Suites Midway Midway, FL Job Details Temporary | Part-time | Full-time From $13.25 an hour 1 day ago Benefits Employee discount Qualifications Hospitality Resort Guest relations Customer service Night audit Basic math High school diploma or GED Hospitality Management Organizational skills Phone etiquette Cash handling Communication skills Hotel experience Entry level Hospitality management Full Job Description

• Overview
• We are seeking a friendly and detail-oriented Front Desk Agent to join our hospitality team at a popular resort. As the first point of contact for guests, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all visitors.
• Duties
• Greet and check-in guests, handling all administrative tasks efficiently and accurately.
• Manage front desk operations, including handling phone calls and ensuring prompt response to guest inquiries.
• Provide exceptional customer service, resolving any issues or concerns promptly and professionally.
• Assist with guest services, including providing information on resort amenities, activities, and local attractions.
• Handle guest relations, addressing any complaints or issues in a fair and courteous manner.
• Perform night audit duties, ensuring all financial transactions are accurate and up-to-date.
• Maintain a high level of knowledge about hotel policies, services, and amenities.
• Operate phone systems and ensure all calls are handled in a timely and professional manner.
• Provide support to other departments, including housekeeping and maintenance.
• Experience
• Previous experience in a hospitality environment, preferably within a hotel or resort setting.
• Strong background in customer service, with the ability to handle a variety of situations.
• Familiarity with hospitality management principles and practices.
• Proficiency with hotel software and phone systems.
• Experience with night audit procedures is highly desirable.
• Ability to work a flexible schedule, including nights and weekends.
• High school diploma or equivalent required; hospitality management degree or certification is a plus.
• Skills
• Excellent phone etiquette and communication skills.
• Strong customer service and guest relations skills.
• Knowledge of hotel operations, including hospitality management practices.
• Proficiency with phone systems and hotel software.
• Experience working in a resort or hotel environment.
• Ability to handle multiple tasks and prioritize duties effectively.
• Basic math skills for handling cash and credit transactions.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Job Types:

Full-time, Part-time, Temporary Pay:

From $13.25 per hour

Benefits:

Employee discount

Schedule:

10 hour shift 12 hour shift 4 hour shift 8 hour shift Day shift Evening shift Holidays Morning shift Night shift Overnight shift

Work Location:

In person