Front Desk Agent Position Available In Hillsborough, Florida

Front Desk Agent 3.0 3.0 out of 5 stars 5302 Avion Park Drive, Tampa, FL 33607

Introduction:

We are seeking a friendly, upbeat, and organized Front Desk Clerk to join our team and provide excellent customer service to hotel guests. The Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

Handle guest check-ins and check-outs, including verifying reservation details and collecting payment Answer and route calls, including taking messages and transferring calls as needed Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records Ensure that the front desk area is clean and organized at all times Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns Other duties as assigned

Qualifications:

Minimum of 1 year of experience as a front desk clerk or in a customer service role Strong communication and customer service skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and property management systems Fluency in English is required; additional language skills are a plus

Perks:

Paid time off Medical, dental, and vision insurance Professional development opportunities Positive and supportive work environment