Guest Services Representative – DoubleTree Tampa Rocky Point Waterfront Position Available In Hillsborough, Florida

Guest Services Representative

• DoubleTree Tampa Rocky Point Waterfront OCI Hospitality Tampa, FL Job Details Full-time $15
• $17 an hour 21 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Referral program Qualifications Hospitality Multilingual Customer service Driver’s License Front desk 1 year Phone etiquette Communication skills Hotel experience Entry level Full Job Description Front Desk Agent•Join Our Team at DoubleTree Tampa Rocky Point Waterfront!

Open availability needed for 7am-3pm, 3pm-11pm and a mixture of shifts. Welcome to DoubleTree Tampa Rocky Point Waterfront! We’re thrilled that you’re considering joining our team. At DoubleTree, we offer a range of amenities including 291 comfortable rooms, a well-equipped fitness center, a business center, versatile meeting rooms, an inviting outdoor pool, and a delicious on-site restaurant. Situated in Tampa, Florida, our hotel provides convenient access to Clearwater Beach, Tampa International Airport, and Downtown Tampa, all while enjoying the serene beauty of our waterfront location. Come be a part of our exceptional team and help us deliver outstanding experiences to our guests!

Job Description:

We are seeking a friendly and professional Front Desk/Guest Service Agent with open availability to join our team. You will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming experience. If you thrive in a fast-paced hospitality environment, have excellent communication skills, and are passionate about guest satisfaction, we want to hear from you. This position may also require driving the hotel shuttle van on occasion. Applicants must have a valid driver’s license and be comfortable driving a work van.

Pay Scale:

We value experience and offer competitive pay based on qualifications: No hotel experience: $15 per hour 1 year of hotel experience: $16 per hour 2 years of Hilton & OnQ-specific hotel experience or similarly branded full-service experience: $17 per hour

Performance Incentives:

At DoubleTree Tampa Rocky Point Waterfront, we believe in rewarding exceptional performance. In addition to your standard hourly rate, you will have the opportunity to earn additional income through performance-based incentives. These incentives are offered at management discretion, updated routinely, and are not guaranteed as part of the employment offer.

Examples include:

Upsell Incentive:

Earn bonuses for upgrading guests to premium room types, selling additional guest amenities, among others. Good Name Mentions on

Review Sites:

Incentives for receiving positive mentions in guest reviews.

Perfect Sell Incentives:

Bonuses when the hotel achieves a fully booked status.

Training Incentives:

Rewards for acting in a training capacity.

Hilton Honors Enrollment Incentives:

Bonuses for enrolling new Hilton Honors members. On average, front desk agents have earned an additional $84 per pay period or greater by achieving key performance metrics.

Duties:

Greet and welcome guests upon arrival with a warm and friendly demeanor. Check-in and check-out guests efficiently and accurately. Provide information about hotel amenities, services, and local attractions. Answer phone calls and respond to guest inquiries in a timely manner. Handle guest requests and resolve any issues or complaints promptly. Process payments and maintain accurate records of guest transactions. Assist with night audit duties as needed. Maintain a clean and organized front desk area.

Experience:

Previous experience in a customer service role, preferably in the hospitality industry. Hilton OnQ experience is highly preferred. Strong phone etiquette and communication skills. Multilingual abilities are a plus. Familiarity with hotel management software systems. Knowledge of front desk operations and guest services.

Benefits:

Competitive pay based on experience. 401(k) with match after 1 year Dental insurance Vision insurance Health insurance Paid time off (2 Weeks per Year accrued based on time worked) Employee discount at Hilton Properties Employee assistance program Referral program Opportunities for career advancement within the hospitality industry.

Job Type:

Full-time Expected hours: 37.5

• 40 per week If you are looking for an exciting opportunity to work in a dynamic hotel environment where you can make a positive impact on guests’ experiences, please apply with your resume.

We look forward to hearing from you!