HOTEL FRONT DESK AGENT (Temporary)- HILTON WESTSHORE TAMPA AIRPORT Position Available In Hillsborough, Florida
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Job Description
HOTEL FRONT DESK AGENT
(Temporary)- HILTON
WESTSHORE TAMPA AIRPORT
Hilton Tampa Airport Westshore Hotel Tampa, FL Job Details Full-time Estimated:
$30.8K – $34.9K a year 14 hours ago Benefits Employee discount Qualifications Hospitality Computer operation Guest relations Multilingual Customer service English Organizational skills Front desk Computer skills Guest services Phone etiquette Communication skills Hotel experience Entry level Full Job Description We are looking for a Hotel Front Desk Agent on a temporary basis to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you!! Ultimately, you will help create a pleasant and memorable stay for our guests. Room for growth! Responsibilities Perform all check-in and check-out tasks Shift 3:00 PM to 11:00 PM Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Skills Work experience as a Hotel Front Desk Agent (preferred), Receptionist or similar role Experience with Hilton software (The Lobby, OnQ) a Plus! Understanding of how travel planning websites operate, like Booking.com and TripAdvisor, Etc. Customer Service attitude Excellent communication and organizational skills Benefits Free Meal Hilton team member travel program
EOE/AA/Disabled/Veteran Job Type:
Full-time Benefits:
Employee discount
Schedule:
8 hour shift Day shift Holidays Night shift Weekends as needed
Work Location:
In person
