Guest Services Agent Position Available In Lee, Florida
Tallo's Job Summary: Royal Shell Vacations in Sanibel, FL is seeking a Guest Services Agent to work in their beautiful Sanibel Island Welcome Center. This full-time position offers benefits such as health insurance, paid time off, and a 401(k) matching program. The role involves interacting with guests, handling reservations, and ensuring a positive vacation experience. Ideal candidates will have at least one year of front desk experience in hospitality or vacation rentals.
Job Description
Guest Services Agent
ROYAL SHELL VACATIONS – 4.3
Sanibel, FL Job Details Full-time From $17 an hour 2 days ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Hospitality Resort Customer service Front desk Guest services 1 year Entry level Full Job Description Royal Shell Vacations is the area’s leading vacation rental company, with beautiful, luxury properties across SW Florida, including Sanibel and Captiva. In the role of a Guest Services Agent, you will work in our beautiful Sanibel Island Welcome Center. You will interact with guests and help to enhance their vacation experience. You will also be responsible for responding to guest calls or inquiries about unit reservations, provide information, and reserve units for guests. You will continue the arrival experience by obtaining all necessary information and providing the guests with a vacation home that meets their expectations. We are looking for someone with a positive attitude and a minimum of one (1) year prior front desk experience in vacation rentals or the hospitality industry.
Responsibilities include:
Greet, interact, and accommodate our guests Facilitate guest departure providing accurate statements when requested and ensuring guest satisfaction and assisting with collecting payments due. Answer incoming calls and assist with reservations, confirmations, unit need requests, and questions. Create all guest and owner arrival packets. Explain Royal Shell services and other information about the area as requested. Sell, process, enter and confirm unit reservations A transponder will be provided for tolls, a benefits package, paid time off and more. Hours are 8:30 – 5:00. Saturdays are a required working day for this position . You will have Sundays off plus one other week day. Local candidates only need to apply.
Job Type:
Full-time Pay:
From $17.00 per hour Expected hours: 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance
Schedule:
8 hour shift Day shift Weekends as needed
Experience:
Guest Services for vacation rentals or resorts: 1 year (Preferred)
Work Location:
In person
