Front Desk Associate Position Available In Leon, Florida
Tallo's Job Summary: The Front Desk Associate at Alluxsuites Tallahassee is the primary contact for guests, responsible for checking them in/out, answering inquiries, and ensuring a pleasant stay. Key duties include greeting guests, handling payments, and maintaining a clean lobby area. Qualifications include a high school diploma, prior hospitality experience, and strong communication skills. The position offers full-time or part-time hours at $14.00 per hour, with evening and morning shifts available.
Job Description
Front Desk Associate Alluxsuites Tallahassee 1876 Capital Circle NE, Tallahassee, FL 32308
Job Summary:
The Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional customer service. This position is responsible for checking guests in and out, answering inquiries, resolving issues, and ensuring a smooth and enjoyable experience during their stay.
Key Responsibilities:
Greet, register, and assign rooms to guests in a courteous and efficient manner Check guests in and out of the hotel using the property management system (PMS) Answer and direct phone calls; respond to guest inquiries regarding hotel services, local attractions, and travel directions Handle guest complaints and resolve issues promptly and professionally Process payments and maintain accurate billing information Communicate with housekeeping and maintenance departments regarding room status and guest requests Maintain the cleanliness and organization of the front desk and lobby area Follow hotel security and safety procedures Upsell rooms and promote hotel amenities and services when appropriate Maintain confidentiality of guest information
Qualifications:
High school diploma or equivalent; hospitality degree preferred Prior experience in a hotel or customer service role preferred Excellent communication and interpersonal skills Proficiency in the ability to use computer based systems Ability to work flexible hours, including evenings, weekends, and holidays Professional appearance and demeanor Multitasking and time-management skills
Job Types:
Full-time, Part-time Pay:
From $14.00 per hour
Schedule:
8 hour shift Evening shift Morning shift
Work Location:
In person
