Guest Services Supervisor Position Available In Manatee, Florida

Guest Services Supervisor
Bradenton, FL, USA Req #999
Thursday, March 27, 2025
About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches
The Guest Services Supervisor is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. To ensure a positively memorable experience is had by guests through exceptional quality and service.

ESSENTIAL JOB RESPONSIBILITIES

• Supervise and monitor activities of all employees in the Guest Service department making sure they ad to the rules of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting w needed.
• Maintain a professional and high quality service oriented environment at all times.
• Act as manager on duty for the hotel, dealing withplaints, problem solving, disturbances, special requests and any other issues that may arise.
• Keep daily records of room availability and rates. Set the house (balance and assigns rooms) daily.
• Block rooms for VIPs and IMG frequency guests.
• Inform all Guest Service staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check guest request log, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to amodations if appropriate.
• Take full responsibility for Scheduling and Payroll of the department.
• Take full responsibility for managing operating expenses and purchasing for the department
• Supervise Upsell program at the Front Office and work as part of the Revenue Management team to maximize revenue for the hotel.
• Work closely with the Housekeeping Department to ensure guest rooms are ready in a timely manner and set up the house for the day’s reservations.
• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing rules of excellence and promoting a strong team atmosp and culture.
• Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s safetymittee. Approach all encounters with guests and employees in a friendly, service oriented manner.
• Must be attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Fullyprehend and be able to operate all relevant aspects of the Front Deskputer system including check-in, check-out and reservation process.
• Greet, register and assign rooms to guests. Be sure to issue room keys to guest or bell staff without announcing room numbers verbally.
• Answer guest inquires about hotel service, facilities, hours of operation, restaurants, transportation and entertainment.
• Knowledge of all rates, packages and special promotions.
• Be familiar with all in house groups. Be aware of closed out and restricted dates.
• Maintain confidentiality of guest and proprietary information, protectingpany assets.
• Handles guest challenges in a friendly and courteous manner
• Answers all phone calls in a friendly and courteous manner.
• Comply with all Legacy Hotel and IMG credit policies.
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain regular attendance inpliance with Legacy Hotel and IMG standards, as required by scheduling which will vary according to the needs of the hotel.
• Establish and maintain goodmunications and team work with fellow employees and other departments within the hotel.
• Have knowledge of and assist in emergency procedures as required.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times whenmunicating with other employees.
• Assist other departments when needed to ensure world class service to guests.
• Adhering to allpany policies, procedures and business ethic codes
• Attend meetings as required by management.
• Perform any other duties as requested by management.

KNOWLEDGE, SKILLS, & ABILITIES

• Experience with hotel front office systems and Opera a plus.
• High School diploma or equivalent required.
• Flexible and long hours sometimes required.
• Ability to lift and move objects weighing 20 lbs. or more
• Ability to stand for entire shift.
• Must be able to convey information and ideas clearly.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must have a positive attitude and have a team mindset.
• Ability to work all shifts, including weekends, evenings, and holidays.

Background Requirements:

Requires a background check upon offer
Requires a drug test upon offer

Benefits:

As a full-time member of our team, you will enjoy aprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.
Comprehensive Medical, Dental and Vision
Flexible Spending Account and Health Savings Account options
401k with an Employer Match
Short Term and Long Term Disability
Group and Supplemental Life & AD&D
Gym Discount Program
Pet Insurance
Wellbeing Program
and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to anyway. You may be just the right candidate for this or other roles.