Front Desk Agent Position Available In Miami-Dade, Florida

Front Desk Agent Flagler 4100 Property

LLC 4100

West Flagler Street, Coral Gables, FL 33134 We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. We have available 3PM to 11PM. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist, or similar role is a plus Experiences with hotel reservations software Visual Matrix is a plus Customer service attitude Excellent communication and organizational skills A degree in hotel management is a plus

Job Type:

Full-time Pay:

$13.50 – $14.50 per hour

Schedule:

8 hour shift Evening shift Holidays Night shift Ability to

Commute:

Coral Gables, FL 33134 (Required) Ability to

Relocate:

Coral Gables, FL 33134: Relocate before starting work (Required)

Work Location:

In person