Front Desk Agent Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Front Desk Agent position at Hilton Aventura Miami in Adventura, FL requires a high school diploma or equivalent, with previous customer service experience preferred. Responsibilities include providing superior guest services, handling check-ins/check-outs, and resolving guest complaints. Bilingual English/Spanish skills are a plus. Other duties may be assigned.
Job Description
Front Desk Agent
Full-Time
Hilton Aventura Miami
Adventura, FL
A property of: Shaner Hotel Group
Posted 2 days ago
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JOB DETAILS Job Description
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications
High school graduate or equivalent.
ONQ PMS system experience preferred.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
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