Front Desk Agent Position Available In Miami-Dade, Florida

Front Desk Agent 4.3 4.3 out of 5 stars 788 Brickell Plaza, Miami, FL 33131 Company Overview Founded in 2016, Link Hospitality is dedicated to providing exceptional services in the hospitality sector. We specialize in staffing, turn-key management, and specialty cleaning services across hotels, food & beverage establishments, gaming venues, and vacation ownership properties. Our leadership team comprises experienced hoteliers and service professionals committed to enhancing value for our clients and team members. Summary As a Front Desk Agent at Link Hospitality, you will be the first point of contact for our guests, ensuring a warm welcome and exceptional service. Located at our vibrant hotel environment, this role is pivotal in creating memorable guest experiences while supporting the overall mission of delivering outstanding hospitality. Responsibilities Greet guests upon arrival with a friendly and professional demeanor. Manage check-in and check-out processes efficiently while ensuring guest satisfaction. Handle guest inquiries and resolve issues promptly to enhance their experience. Maintain accurate records of guest information and transactions using hotel management software. Provide information about hotel amenities, services, and local attractions to guests. Collaborate with housekeeping and maintenance teams to ensure seamless operations. Assist in managing reservations and room assignments as needed. Uphold high standards of customer service throughout all interactions. Qualifications Proven experience in hospitality or customer service roles, preferably in a hotel setting. Strong communication skills with an emphasis on phone etiquette and guest relations. Ability to work effectively in a fast-paced environment while maintaining attention to detail. Multilingual or bilingual skills are a plus for enhancing guest interactions. Familiarity with hotel management software or phone systems is beneficial but not required. A passion for providing excellent customer service and creating memorable experiences for guests. If you are ready to embark on an exciting journey in the hospitality industry and make a difference in our guests’ experiences, we invite you to apply today at Link Hospitality!

Job Types:

Full-time, Part-time, Temporary Pay:

$18.00 per hour

Schedule:

8 hour shift Day shift Evening shift Morning shift Night shift Ability to

Commute:

Miami, FL 33131 (Required) Ability to

Relocate:

Miami, FL 33131: Relocate before starting work (Required)

Work Location:

In person